Privacy Policy

When using https://connect-cab.com and our private chauffeur services, Entreprise BERRAHOU may collect the following personal data:

• Full name: required to identify the customer and manage the booking.

• Email address: used to send booking confirmations, invoices and service-related communications.

• Phone number: used to contact the customer about their booking, including confirmation, changes and driver coordination.

• Pickup and destination addresses: required to provide the transport service.

• Browsing data: technical and analytics cookies used to improve the user experience.

This data is collected when the user makes a booking, uses the contact form or browses the website.

Personal data is used for the following purposes:

• Performance of the transport contract: booking management, driver assignment, fare calculation and trip follow-up.

• Customer communication: confirmations, service notifications and driver contact details.

• Billing: invoice issuance and accounting follow-up.

• Service improvement: anonymized analysis of browsing data to optimize the user experience.

• Legal obligations: retention of data required by tax and commercial regulations.

Processing is based on performance of a contract (Article 6.1.b GDPR) and on the legitimate interests of Entreprise BERRAHOU (Article 6.1.f GDPR).

Entreprise BERRAHOU implements appropriate technical and organizational measures to protect the security and confidentiality of personal data:

• SSL/TLS encryption: all communications between the user’s browser and our servers are encrypted.

• Secure hosting: data is hosted by Vercel Inc. on infrastructure aligned with international security standards such as SOC 2 Type II.

• Restricted access: only authorized people within the company may access personal data, strictly as required for their duties.

• Secure API keys: third-party services such as email delivery and mapping are integrated through protected server-side API keys.

Personal data is never sold, rented or transferred to third parties for commercial purposes.

It may only be shared with:

• Drivers: customer name, pickup and destination addresses, and phone number, strictly for the proper performance of the transport service.

• Technical providers: hosting provider Vercel, email provider Resend and mapping provider Google Maps, strictly within the scope of their services.

• Competent authorities: when required by law or judicial request.

Transfers of data to third countries, including the United States for Vercel and Google, are governed by standard contractual clauses approved by the European Commission.

Under the General Data Protection Regulation (GDPR) and French data protection law, you have the following rights:

• Right of access (Article 15 GDPR): obtain confirmation that your data is being processed and receive a copy.

• Right to rectification (Article 16): correct inaccurate or incomplete data.

• Right to erasure (Article 17): request deletion of your data, subject to legal retention obligations.

• Right to restriction (Article 18): restrict processing of your data in certain cases.

• Right to portability (Article 20): receive your data in a structured and commonly used format.

• Right to object (Article 21): object to data processing on legitimate grounds.

To exercise these rights, contact us by email at contact@connect-cab.com or by post at 8 Rue Roger Salengro, Bâtiment D Logement 90, 33700 Mérignac, France.

We will respond within 30 days. In the event of a dispute, you may lodge a complaint with the CNIL (French Data Protection Authority) at www.cnil.fr.

Personal data is kept for a period proportionate to the purpose for which it was collected:

• Booking data: 3 years from the last service provided.

• Billing data: 10 years in accordance with accounting and tax obligations.

• Contact form data: 1 year from the last contact.

• Cookies: up to 13 months in accordance with CNIL recommendations.

After these periods, data is deleted or irreversibly anonymized.